Customer satisfaction survey
As part of AusIndustry's commitment to ongoing improvement in service delivery, the 2010 AusIndustry customer satisfaction surveys will be conducted in May and June. The surveys will be conducted confidentially, on AusIndustry's behalf, by ORIMA Research. Customers will be randomly sampled from across AusIndustry programs for the cross-product survey, and specific surveys will be conducted for the following programs:
- Green Building Fund
- Small Business Advisory Services (including the Business Enterprise Centres initiative)
- Climate Ready
While participation is voluntary, AusIndustry values the survey feedback from its customers and uses it in the development of delivery improvement strategies and the AusIndustry Business Plan.